822000 Activities of call centres
A six-digit type of NOGA 2025, in division 82, Office administrative, office support and other business support activities.
Where it sits
- Section
- O Administrative and Support Service Activities
- Division
- 82 Office administrative, office support and other business support activities
- Group
- 822 Activities of call centres
- Class
- 8220 Activities of call centres
- Type
- 822000 Activities of call centres
Its name in four languages
- Deutsch
- Call Centers
- Français
- Activités de centre d’appels
- Italiano
- Attività dei call center
- English
- Activities of call centres
What it includes
- inbound call centres, including answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints
- outbound call centres using similar methods to market goods or services to potential customers; conducting telephone interviews for market and opinion research surveys on a contract or fee basis
- web-based contact centres
It also includes
- centres dealing with customer requests for assistance or addressing customer complaints through other communication channels
What it excludes
- activities of brokers and agents for electric power and natural gas, see 354000
- intermediation service activities for specialised construction services, see 436000
- intermediation service activities for retail sale, see 479
- intermediation service activities for transport, see 523
- intermediation service activities for postal and courier activities, see 533000
- intermediation service activities for accommodation, see 554000
- intermediation service activities for food and beverage service activities, see 564000
- intermediation service activities for video game software publishing, see 582100
- intermediation service activities for software publishing and software downloads, see 582900
- intermediation service activities for telecommunication activities, see 612000
- financial and insurance intermediation service activities, see section L (e.g. activities of insurance agents and brokers (type 662200))
- intermediation service activities for real estate activities, see 683100
- market research and public opinion polling and statistical analysis thereof, see 732000
- patent brokering (marketing) service activities, see 749100
- intermediation service activities for the rental and leasing of tangible goods and non-financial intangible assets, see 775
- travel agency activities, see 791100
- intermediation service activities for business support activities (except financial intermediation) n.e.c., see 824000
- intermediation service activities for courses and tutors, see 856100
- intermediation service activities for medical, dental and other health services, see 869700
- intermediation service activities for residential care activities, see 879100
- intermediation service activities for the repair and maintenance of computers, personal and household goods, motor vehicles and motorcycles, see 954000
- intermediation service activities for personal services, see 964000
NOGA 2008 codes it continues
Since the switch to NOGA 2025, companies coded under these NOGA 2008 types belong under 822000, in the share the BFS measured in its business register (BUR).
| NOGA 2008 | Share moved to 822000 |
|---|---|
| 822000 | 100% |
What a NOGA code is, and how to find a company's code
Company counts cover the 145,068 of 782,904 active companies in the commercial register that Prospex has coded so far, from their registered purpose and website, so they are a floor. Geneva is 93% coded, because its cantonal register publishes a code per company; the other cantons 11% so far. They are Prospex's codes, not the code the BFS assigns in its business register (BUR). Codes, labels and notes: Swiss Federal Statistical Office (BFS), NOGA 2025, through the I14Y interoperability platform and the KUBB coding tool.